Report Abuse / Spam

1. Types of Conduct You Should Report

• Unsolicited spam messages, phishing links, impersonation attempts, or fake support communications.
• Fraud-related behavior, including deceptive payment requests, account takeover attempts, or identity manipulation.
• Harassment, abusive messaging, threats, repeated policy evasion, or coordinated harmful activity.
• Any suspicious behavior that appears unlawful, misleading, or likely to compromise user safety.

2. How to Submit a High-Quality Report

• Send your complaint to abuse@solenotivar.com using the subject line: "Abuse/Spam Report".
• Include affected account identifiers, email addresses, profile links, timestamps, and relevant event sequence.
• Attach clear screenshots, message transcripts, suspicious URLs, and any related transaction references.
• Provide a short factual summary describing what happened, when it occurred, and how it impacted you.

3. Evidence Standards and Verification

• Provide original, unedited evidence whenever possible to preserve context and improve review accuracy.
• Include full headers for suspicious emails, metadata where available, and platform usernames involved.
• Where allegations involve payment or wallet requests, include transaction IDs, destination details, and message history.
• Incomplete reports may require follow-up questions before formal enforcement can proceed.

4. Investigation and Response Process

• Reports are triaged based on severity, credibility, recurrence, and potential user harm.
• High-risk reports may trigger immediate containment measures, including temporary restrictions or account lock review.
• Our trust and safety workflows may involve cross-checking prior incident records and technical risk indicators.
• Where appropriate and legally permitted, we may share limited status updates regarding case disposition.

5. Potential Enforcement Actions

• Enforcement outcomes may include warnings, feature limitations, temporary suspensions, content removal, or permanent bans.
• Serious incidents may be escalated to service partners, payment providers, hosting services, or competent authorities.
• Verified abuse signals may be retained for fraud prevention, repeat-offender detection, and future risk controls.

6. Confidentiality and Responsible Reporting

• We treat reports with care and limit internal access to personnel involved in security, compliance, and investigation duties.
• Reporters should avoid sharing unnecessary personal data of unrelated parties when submitting evidence.
• Submitting knowingly false allegations, fabricated evidence, or malicious complaints is prohibited.
• Abuse of reporting channels may result in enforcement action on the reporting account.

7. Urgent Security Escalation

• If you suspect immediate account compromise, reset credentials promptly and contact support without delay.
• For critical incidents involving unauthorized access, contact our security response team directly.

Emergency security contact: security@solenotivar.com